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Understand Your Bill

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  1. NCWSA location address, contact numbers and business hours
  2. NCWSA website address
  3. Service Address is where the water meter is located. Sometimes this address differs from the mailing address.
  4. Bill number, Bill Date, Account number-Customer number and Current billing due date information for payment processing
  5. Meter Readings show the reads obtained for the previous month and the current (present) month to figure the monthly billed usage amount.
  6. The Reading Dates show the dates in which the meter was read the Previous month and the Current month and the Days of Service show the number of days between those dates
  7. Total Amount of water usage for the current billing cycle
  8. Amount of Current charges billed for water and/or sewer service(s)
  9. Previous Balance amount and Payments Received amount
  10. Unpaid Previous Balance (Past Due) amount
  11. Total Balance Amount due on account
  12. Current Bill Message in RED: Located within this box is information that is provided to all customers. This can provide various information but also provides the Disconnection Date if there is a previous unpaid (past due) balance on the account
  13. The chart located within this box shows the last 12 months’ usage at the location
  14. Administrative Fees: Listing of fees that can be applied if there are late payments and past due balances
  15. Past Due/Previous Unpaid Balance amount that is due immediately to avoid Disconnection of service on the date shown in the RED bill message
  16. Current Charges and Current Charges Due Date
  17. Checks Payable To and Remit payment address
  18. Customer’s Mailing address

Have questions about rates or fees?