All water meters are read monthly and bills are generated based on those readings. Meters are read electronically, thus eliminating the possibility of a visual misread.
This policy outlines the conditions under which customers may request an extension for payment on their NCWSA account.
This policy outlines the procedures and customer responsibilities related to service disconnection due to non-payment of water and/or sewer bills.
Established April 1, 2008 – Revised December 21, 2022
The customer is responsible for all costs associated with leaks from the NCWSA meter to the residence and inside the customer’s residence. However, NCWSA has an interest in efficient management of water and sewer resources and recognizes that leaks can result in unexpectedly high bills for customers. Therefore, NCWSA hereby adopts a policy to incentivize customers to address quickly and completely any and all leaks. If a leak occurs on the residence side of the meter (anywhere from the meter to the home, or inside the home itself), a possible adjustment can be given. A “leak adjustment” is a discounted rate for water or sewer charges due to a leak on the customer’s portion of the water and sewer system. Leak adjustments are considered on a case-by-case basis.
A leak must be completely repaired before submitting the necessary paperwork to apply for an adjustment. The necessary paperwork includes a receipt, or repair bill showing that the leak was fixed, accompanied by a Leak Adjustment Form that you can find at our office, or on our website at www.ncwsa.us. This paperwork can be forwarded to the Billing Department by way of: Email at info@ncwsa.us, Fax# 770-385-3966, Mail to: 11325 Brown Bridge Rd Covington, GA 30016, or Customer Service.
You must provide both the Leak Adjustment form and repair bill/receipt(s) to qualify for a leak adjustment.
No customer shall receive more than two (2) leak adjustments during a twelve-month period. Leak adjustments can take up to two months to complete or longer if it is new service and there is no usage history. NCWSA only adjusts for the two highest consecutive months involved in the leak. The total amount billed when the leak occurred is not reimbursed; it is a partial adjustment at a discounted rate. Customers will receive a discounted rate on the two bills that are taken into consideration for the leak adjustment. During the period that the account is being reviewed, no penalties will accrue on the account; however, to keep the account in good standing a monthly minimum payment equal to the customer’s twelve-month bill average is required.
If the leak occurred outside the home and the customer is on NCWSA’s sewer, we will adjust the sewer portion back down to an average (no discounted rate is given). If the customer is on NCWSA’s sewer and the leak occurred inside the home, no sewer adjustment can be given because that water had to be treated.
Once the leak adjustment has been figured, the credit will be applied to the customer’s account. Please refer to your bill for any adjustments that have been made. Any remaining balance will be subject to penalties if not paid by the current due date. If additional time is needed to pay off the balance, please contact our office at 770-787-1375.
Leak Adjustments are a courtesy extended to you, the customer, to assist with high bills; however, it is at the discretion of NCWSA to deny any paperwork submitted that is deemed not legitimate leak repairs.
The Newton County Water and Sewerage Authority (NCWSA) recognizes the importance of serving the water needs of all customers, particularly those whose health and safety depend on a continuous supply of potable water. An interruption to that supply could have serious medical consequences. This policy establishes the procedures for identifying and registering customers with critical care needs and explains the protections available to those with “Medical Alert” status.
Definition of Critical Care Need: For purposes of this policy, a critical care need for water is defined as follows:
“Critical” means that a continuous supply of potable water is necessary in order to maintain life and/or public health or safety.
Examples of customers who may qualify for Medical Alert status include:
Registering a Critical Care Need: To be considered for Medical Alert status:
Customer Responsibilities:
Notification and Protection Process: If a customer with Medical Alert status becomes delinquent and is subject to disconnection:
1. They will automatically receive a 24-hour extension to make sufficient payment.
2. If payment or arrangement is not made within that 24-hour period:
3.If the account remains delinquent and no sufficient payments are made, the Authority may proceed with full termination and lock the service.