WATER
The property owner is responsible for all maintenance and repair of their water service line from the water meter to the building. This includes the interior plumbing of the home, the outside irrigation system, and the area where the property’s water system connects to the water meter.
NCWSA is responsible for pipes on the “street side” of the water meter, including all service lines and water mains extending throughout the community. NCWSA is also responsible for the water meter itself.
If it is uncertain whether a leak or related water issue resides in the public or the private water line, call Customer Service, 770-787-1375, M-F, 8:00 a.m. – 5:00 p.m.
SEWER
The property owner is responsible for all maintenance and repair of the private sewer service line from the point of connection with the public sanitary sewer main to the building. This includes the interior plumbing of the home, sewer stub outs, and the area where the property’s sewer line connects to the public sanitary sewer main.
NCWSA is responsible for public sanitary sewers, which are the underground wastewater pipes between manholes.
If it is uncertain whether a sewer blockage or related sewer issue resides in the public or the private sanitary sewer line, call Customer Service, 770-787-1375, M-F, 8:00 a.m. – 5:00 p.m.
